RETURN & REFUND POLICY
Effective Date: July 2026
At Uniform Marketplace Supply, we want our customers to have a positive shopping experience. This Return & Refund Policy explains the requirements and procedures for returning eligible products and requesting refunds or exchanges.
By placing an order with us, you acknowledge this Return & Refund Policy, subject to any rights or remedies that cannot legally be excluded.
Return Eligibility
Unless otherwise stated on the product page or at the time of purchase, eligible items should generally be:
- Unused
- Unwashed
- In original condition
- In resalable condition
- Returned with original packaging, labels, and tags where applicable
Products that have been worn, washed, altered, damaged through misuse, or otherwise modified may not qualify for return.
Products That May Not Be Eligible for Return
Certain products may be non-returnable or subject to additional restrictions, including:
- Clearance or final-sale items
- Customized or personalized products
- Embroidered or specially altered products
- Products specifically designated as non-returnable
- Products that have been worn or washed
- Products damaged through misuse or improper handling
- Products subject to manufacturer-specific return restrictions
Any product-specific return restrictions disclosed at the time of purchase will apply.
Return Request
Before sending an item back, please contact us to request return instructions.
When contacting us, please provide:
- Full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Photographs or other information if requested by our customer service team
Please do not send a return to an address other than the return instructions provided by us.
Return Shipment
Approved returns should be shipped according to the return instructions provided by our customer service team.
Our designated return shipment address is:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
Customers are responsible for securely packaging returned products so they are protected during transportation.
Unless otherwise required by applicable law or agreed to by us in writing, return shipping costs are the responsibility of the customer.
We recommend using a shipping service that provides tracking and retaining proof of shipment until the return has been completed.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs, order information, packaging details, or other information necessary to evaluate the issue.
After review, we may provide an appropriate remedy, which may include:
- Replacement
- Exchange
- Refund
- Another remedy available under applicable law
Please do not wear, wash, alter, or modify a product that appears damaged or defective before contacting us when doing so could affect our ability to evaluate the issue.
Refunds
Once an eligible return has been received and inspected, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.
Refund Amount
Approved refunds generally cover the purchase price of the eligible returned product.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part, such as an incorrect, damaged, or defective product.
Any applicable additional fees will be handled according to the terms disclosed at the time of purchase and applicable law.
Exchanges
Where exchanges are available, replacement products are subject to availability.
If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund where applicable.
Return Inspection
Returned products may be inspected before a refund or exchange is approved.
If a returned item does not meet the applicable eligibility requirements, we may deny the return or provide a reduced refund where permitted by law.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned or delayed because an incorrect or incomplete shipping address was provided, the customer may be responsible for any additional shipping costs required to resend the order.
Canceled Orders
If an order is canceled before shipment and the cancellation is accepted by us, any eligible refund will generally be issued to the original payment method.
Once an order has entered processing or has been shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.
Shipping and Delivery
Orders are shipped using USPS (United States Postal Service).
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
After an order has been processed and shipped, delivery timeframes may vary depending on the destination and USPS service used.
Estimated delivery times are provided for reference only and are not guaranteed.
Once your order has been shipped, tracking information may be provided to you by email or through your order information.
You can use the tracking information provided to monitor the progress of your shipment.
While we work to process and ship orders promptly, delivery delays may occur due to circumstances outside our reasonable control, including USPS delays, severe weather, holidays, customs processing, incorrect address information, or other unforeseen circumstances.
Uniform Marketplace Supply is not responsible for delays caused by USPS or circumstances beyond our control.
If an order is returned or delayed because an incorrect or incomplete shipping address was provided, the customer may be responsible for any additional shipping costs required to resend the order.
Contact Us
For questions about returns, refunds, exchanges, or order issues, please contact us:
Uniform Marketplace Supply
Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
Phone: (818)-564-3573
Email: info@uniformmarketplacesupply.com
Website: uniformmarketplacesupply.com
Please include your order number when contacting us about an existing purchase.
Policy Changes
We may update this Return & Refund Policy periodically to reflect changes in our business practices, products, services, or legal requirements.
Any updated version will be posted on this page with a revised Effective Date.